Questions about your account, coins, gifts, or safety? Find quick answers below, or reach our team directly — we usually reply within 1–2 business days.
Email our support team for help with any issue. Include your Yoo Live ID / username and a clear description so we can assist faster.
Email supportTap Report on any profile, live stream, post or message in the app, then choose a reason. For urgent safety issues, email us.
Send a reportGo to Profile → Settings → Account → Delete Account, or request it by email. Full steps and what data is removed are on our Account & Data Deletion page.
Coin purchases are processed by Google Play. Wait a few minutes and reopen the app. If the coins still don’t appear, email us your Google Play order number and Yoo Live ID and we’ll fix it.
Virtual coins and gifts have no monetary value and are generally non-refundable, except where required by law or under the Google Play refund policy. See Terms — Coins, Gifts & Virtual Items.
Use Forgot password on the login screen to reset via your registered mobile number. If you no longer have access to that number, email us from another address with your account details.
Report it immediately in-app, or see our Child Safety Standards for dedicated reporting. If a child is in immediate danger, contact local emergency services first.
See our Privacy Policy for what we collect, how we use it, how long we keep it, and your rights.
Eligible hosts can convert gifts into rewards subject to verification and our payout rules. Email us for host onboarding and payout questions.
Operator: Darkcodex Tech
Support email: officialyoolive@gmail.com
Typical response time: 1–2 business days
Helpful links: Privacy · Terms · Account Deletion · Child Safety